Privacy Policy
Complete RV Service & Body Shop ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, and safeguard your information.
By using our website or communicating with our business, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information when you interact with our website, request services, or contact our business.
Personal Information
This may include:
- Name
- Phone number
- Email address
- Mailing address
- Vehicle information (make, model, year, VIN when provided)
- Service requests and appointment details
- Payment or billing information when applicable
- Communication preferences and consent records
Non-Personal Information
We may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Website usage patterns
- Date and time of visits
- Referring website addresses
This information helps us improve website functionality and customer experience.
2. How We Use Your Information
We use collected information to:
- Schedule and manage service appointments
- Provide repair updates, service notifications, and estimates
- Communicate with customers regarding requested services
- Process payments and invoices
- Improve website functionality and customer experience
- Maintain records of communication preferences and consent
- Prevent fraud and ensure website security
We only collect information necessary to operate our business and provide services to our customers.
3. SMS Messaging & Communication
If you provide your mobile phone number and consent to receive text messages, Complete RV Service & Body Shop may send SMS messages related to:
- Appointment confirmations and reminders
- Service updates and repair notifications
- Customer support communications
- Important service-related information
Message Frequency
Message frequency may vary depending on your interaction with our services.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP. After opting out, you will receive a confirmation message and no further SMS communications will be sent unless you opt in again.
Help Instructions
Reply HELP for assistance or contact our office directly at 636-246-8932.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
Mobile Information Non-Sharing Policy
Complete RV Service & Body Shop does not sell, rent, transfer, or share mobile phone numbers, SMS consent, or opt-in data with third parties or affiliates for marketing or promotional purposes.
Mobile information is used only to communicate with customers regarding requested services. See our SMS Messaging Terms.
4. Information Sharing & Disclosure
We respect your privacy and do not sell or rent personal information. We may share information only with:
Service Providers
Third-party vendors who assist with our operations, such as:
- Payment processors
- Website hosting providers
- SMS messaging providers
- Appointment scheduling software
- Analytics services
These providers are required to maintain the confidentiality and security of your information.
Legal Compliance
We may disclose personal information if required to:
- Comply with applicable laws
- Respond to lawful requests by public authorities
- Protect the rights and safety of our business or customers
Business Transfers
If Complete RV Service & Body Shop is involved in a merger, sale, or transfer of assets, customer information may be transferred as part of the business operations while remaining protected under this policy.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. These safeguards may include:
- Secure server environments
- Access controls for sensitive information
- Regular security monitoring
- Secure communication protocols
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze visitor traffic and behavior
- Remember user preferences
- Measure website performance
You may disable cookies through your browser settings, although some website features may not function properly.
7. Your Privacy Rights
You may request to:
- Access personal information we maintain about you
- Update or correct inaccurate information
- Request deletion of personal information where applicable
- Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices of third-party websites.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Maintain communication consent records required by telecommunications regulations
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The most current version will always be posted on our website with the updated effective date.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Complete RV Service & Body ShopAttn: Kim Barks, Owner
3309 New Town Blvd, St. Charles, MO 63301
Phone: 636-246-8932
Email: [email protected]
Website: www.stlouisrvrepair.com
Hours: Monday–Friday, 7:30 AM–5:00 PM · Saturday & Sunday Closed