Privacy Policy

Complete RV Service & Body Shop

Effective Date: January 1, 2026

Complete RV Service & Body Shop ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, and safeguard your information.

By using our website or communicating with our business, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website, request services, or contact our business.

Personal Information

This may include:

Name

Phone number

Email address

Mailing address

Vehicle information (make, model, year, VIN when provided)

Service requests and appointment details

Payment or billing information when applicable

Communication preferences and consent records

Non-Personal Information

We may automatically collect technical information such as:

IP address

Browser type

Device information

Website usage patterns

Date and time of visits

Referring website addresses

This information helps us improve website functionality and customer experience.

2. How We Use Your Information

We use collected information to:

Schedule and manage service appointments

Provide repair updates, service notifications, and estimates

Communicate with customers regarding requested services

Process payments and invoices

Improve website functionality and customer experience

Maintain records of communication preferences and consent

Prevent fraud and ensure website security

We only collect information necessary to operate our business and provide services to our customers.

3. SMS Messaging & Communication

If you provide your mobile phone number and consent to receive text messages, Complete RV Service & Body Shop may send SMS messages related to:

Appointment confirmations and reminders

Service updates and repair notifications

Customer support communications

Important service-related information

Message Frequency

Message frequency may vary depending on your interaction with our services.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you will receive a confirmation message and no further SMS communications will be sent unless you opt in again.

Help Instructions

Reply HELP for assistance or contact our office directly.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Mobile Information Non-Sharing Policy

Complete RV Service & Body Shop does not sell, rent, transfer, or share mobile phone numbers, SMS consent, or opt-in data with third parties or affiliates for marketing or promotional purposes.

Mobile information is used only to communicate with customers regarding requested services.

4. Information Sharing & Disclosure

We respect your privacy and do not sell or rent personal information.

We may share information only with:

Service Providers

Third-party vendors who assist with our operations, such as:

Payment processors

Website hosting providers

SMS messaging providers

Appointment scheduling software

Analytics services

These providers are required to maintain the confidentiality and security of your information.

Legal Compliance

We may disclose personal information if required to:

Comply with applicable laws

Respond to lawful requests by public authorities

Protect the rights and safety of our business or customers

Business Transfers

If Complete RV Service & Body Shop is involved in a merger, sale, or transfer of assets, customer information may be transferred as part of the business operations while remaining protected under this policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

These safeguards may include:

Secure server environments

Access controls for sensitive information

Regular security monitoring

Secure communication protocols

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality

Analyze visitor traffic and behavior

Remember user preferences

Measure website performance

You may disable cookies through your browser settings, although some website features may not function properly.

7. Your Privacy Rights

You may request to:

Access personal information we maintain about you

Update or correct inaccurate information

Request deletion of personal information where applicable

Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices of third-party websites.

9. Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain business records

Comply with legal obligations

Maintain communication consent records required by telecommunications regulations

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The most current version will always be posted on our website with the updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Complete RV Service & Body Shop

Attn: Kim Barks, Co-Owner

Address: 3309 New Town Blvd
St. Charles, MO 63301

Office Phone: (636) 724-2232

Email: [email protected]

Website: www.stlouisrvrepair.com